Contact Us

1-800-652-6227

Monday through Friday, 9 a.m. - 6 p.m. EST

By Fax: 1-888-526-5168

By Mail: Johnson & Johnson Patient Assistance Foundation, Inc.
Patient Assistance Program
P.O. Box 221857
Charlotte, NC 28222-1857

Frequently Asked Questions

Eligibility requirements

Am I eligible if I have Medicare or Medicaid insurance or prescription drug coverage?

Am I eligible if I live in a state that now offers Medicaid?

Do I need to live in the United States to be eligible for this program?

Applying for the program

How can I apply for the program?

Is there a fee to apply for the program?

Do I need to provide any documents that show my income level?

Since I last filed taxes, I’ve lost my job or have had financial troubles. Should I mention that on my application?

Why does my doctor need to complete part of the application?

How will I know if I’m approved for the program? How long will it take to find out?

How can I check the status of my application?

Do I need to reapply if I need another medicine?

Receiving medicines

How will I receive the medicine if I’m approved?

Do I have to pay a copay for my medicine?

How long will I receive free medicines if I’m approved?

Insurance coverage and the Affordable Care Act

My insurance partially covers the cost of my prescriptions. Will this program cover the rest?

What should I know about the Affordable Care Act?

Helping hospital outpatients

I work for a large hospital and am interested in ordering free medicines to give to outpatients directly. Is there a program for this?

About the Johnson & Johnson Patient Assistance Foundation

What does Johnson & Johnson Patient Assistance Foundation, Inc. do?

Do you provide individuals with grants or funding?

Do you provide the Johnson & Johnson Family of Companies’ baby products and over-the-counter medicines?